Frequently Asked Questions
Browse our most frequently asked questions below to find the clarity you need, or reach out to our team directly for personalized guidance.
Can’t Find What You Need?
Reach out to our team directly and we’ll get you the answers you need.
Reach out to our team directly and we’ll get you the answers you need.
General Questions
What makes Ro different from other clinics?
We’ve reimagined the dental experience to feel more like a wellness ritual than a medical errand. From our calming interiors and comfort care menu to our hospitality-trained team, every detail is designed to make you feel seen, relaxed, and cared for.
Where are you located?
We are located at 823 10 AVE SW in Calgary Alberta.
Is there free parking?
Yes. We reimburse the cost of parking for all our clients in the lot directly across the street from the studio.
How do I contact the studio?
Calls will be answered at the studio during business hours. Please call (587) 315-6857 or fill out our contact form by clicking here.
What services do you offer?
We offer a full spectrum of care — from routine cleanings to cosmetic smile makeovers, implants, clear aligners, and Botox for TMJ and facial aesthetics. Whether you're here for health, beauty, or both — our team is here to guide you.
Click here to view all our services.
Do you offer cosmetic dentistry?
Yes — it's our specialty. Click here to see Dr. Ben's Before/After Gallery.
Do you see children?
Yes, we do. We love helping young clients build healthy, confident smiles in a calm and uplifting environment.
What makes Ro different from other clinics?
We’ve reimagined the dental experience to feel more like a wellness ritual than a medical errand. From our calming interiors and comfort care menu to our hospitality-trained team, every detail is designed to make you feel seen, relaxed, and cared for.
Where are you located?
We are located at 823 10 AVE SW in Calgary Alberta.
Is there free parking?
Yes. We reimburse the cost of parking for all our clients in the lot directly across the street from the studio.
How do I contact the studio?
Calls will be answered at the studio during business hours. Please call (587) 315-6857 or fill out our contact form by clicking here.
What services do you offer?
We offer a full spectrum of care — from routine cleanings to cosmetic smile makeovers, implants, clear aligners, and Botox for TMJ and facial aesthetics. Whether you're here for health, beauty, or both — our team is here to guide you.
Click here to view all our services.
Do you offer cosmetic dentistry?
Yes — it's our specialty. Click here to see Dr. Ben's Before/After Gallery.
Do you see children?
Yes, we do. We love helping young clients build healthy, confident smiles in a calm and uplifting environment.
What makes Ro different from other clinics?
We’ve reimagined the dental experience to feel more like a wellness ritual than a medical errand. From our calming interiors and comfort care menu to our hospitality-trained team, every detail is designed to make you feel seen, relaxed, and cared for.
Where are you located?
We are located at 823 10 AVE SW in Calgary Alberta.
Is there free parking?
Yes. We reimburse the cost of parking for all our clients in the lot directly across the street from the studio.
How do I contact the studio?
Calls will be answered at the studio during business hours. Please call (587) 315-6857 or fill out our contact form by clicking here.
What services do you offer?
We offer a full spectrum of care — from routine cleanings to cosmetic smile makeovers, implants, clear aligners, and Botox for TMJ and facial aesthetics. Whether you're here for health, beauty, or both — our team is here to guide you.
Click here to view all our services.
Do you offer cosmetic dentistry?
Yes — it's our specialty. Click here to see Dr. Ben's Before/After Gallery.
Do you see children?
Yes, we do. We love helping young clients build healthy, confident smiles in a calm and uplifting environment.
What makes Ro different from other clinics?
We’ve reimagined the dental experience to feel more like a wellness ritual than a medical errand. From our calming interiors and comfort care menu to our hospitality-trained team, every detail is designed to make you feel seen, relaxed, and cared for.
Where are you located?
We are located at 823 10 AVE SW in Calgary Alberta.
Is there free parking?
Yes. We reimburse the cost of parking for all our clients in the lot directly across the street from the studio.
How do I contact the studio?
Calls will be answered at the studio during business hours. Please call (587) 315-6857 or fill out our contact form by clicking here.
What services do you offer?
We offer a full spectrum of care — from routine cleanings to cosmetic smile makeovers, implants, clear aligners, and Botox for TMJ and facial aesthetics. Whether you're here for health, beauty, or both — our team is here to guide you.
Click here to view all our services.
Do you offer cosmetic dentistry?
Yes — it's our specialty. Click here to see Dr. Ben's Before/After Gallery.
Do you see children?
Yes, we do. We love helping young clients build healthy, confident smiles in a calm and uplifting environment.
Appointments & Booking
How do I book an appointment?
You can book online directly through our website or call/text the studio. We also offer virtual smile consultations for those considering cosmetic treatment.
Do I have to sign up online, or may I call the clinic directly?
Appointments can be made online by clicking here or by calling our studio during business hours on (587) 315-6857
Do you offer same-day appointments or emergencies?
Yes. We reserve space each day for urgent dental visits and will always do our best to accommodate same-day care.
Do you offer virtual consultations?
Absolutely. Our Complimentary Virtual Consults are perfect for clients curious about cosmetic options like straightening or veneers. You’ll meet with a doctor online and receive expert advice before stepping into the studio.
How do I cancel or reschedule my appointment?
Please ensure any cancellations or rescheduling requests are made at least 48 hours before your appointment, otherwise a $250 fee will apply. You can modify your appointment online or by calling the studio at (587) 315-6857.
You can read our full cancellations policy here
What is your cancellation policy?
We require a minimum of 2 full business days’ notice to reschedule or cancel appointments. A fee of $100 applies for no-shows or late cancellations. This policy allows us to respect our team’s time and serve other clients waiting for care. Full details are listed in our Cancellation Policy and visible throughout the booking process.
How do I book an appointment?
You can book online directly through our website or call/text the studio. We also offer virtual smile consultations for those considering cosmetic treatment.
Do I have to sign up online, or may I call the clinic directly?
Appointments can be made online by clicking here or by calling our studio during business hours on (587) 315-6857
Do you offer same-day appointments or emergencies?
Yes. We reserve space each day for urgent dental visits and will always do our best to accommodate same-day care.
Do you offer virtual consultations?
Absolutely. Our Complimentary Virtual Consults are perfect for clients curious about cosmetic options like straightening or veneers. You’ll meet with a doctor online and receive expert advice before stepping into the studio.
How do I cancel or reschedule my appointment?
Please ensure any cancellations or rescheduling requests are made at least 48 hours before your appointment, otherwise a $250 fee will apply. You can modify your appointment online or by calling the studio at (587) 315-6857.
You can read our full cancellations policy here
What is your cancellation policy?
We require a minimum of 2 full business days’ notice to reschedule or cancel appointments. A fee of $100 applies for no-shows or late cancellations. This policy allows us to respect our team’s time and serve other clients waiting for care. Full details are listed in our Cancellation Policy and visible throughout the booking process.
How do I book an appointment?
You can book online directly through our website or call/text the studio. We also offer virtual smile consultations for those considering cosmetic treatment.
Do I have to sign up online, or may I call the clinic directly?
Appointments can be made online by clicking here or by calling our studio during business hours on (587) 315-6857
Do you offer same-day appointments or emergencies?
Yes. We reserve space each day for urgent dental visits and will always do our best to accommodate same-day care.
Do you offer virtual consultations?
Absolutely. Our Complimentary Virtual Consults are perfect for clients curious about cosmetic options like straightening or veneers. You’ll meet with a doctor online and receive expert advice before stepping into the studio.
How do I cancel or reschedule my appointment?
Please ensure any cancellations or rescheduling requests are made at least 48 hours before your appointment, otherwise a $250 fee will apply. You can modify your appointment online or by calling the studio at (587) 315-6857.
You can read our full cancellations policy here
What is your cancellation policy?
We require a minimum of 2 full business days’ notice to reschedule or cancel appointments. A fee of $100 applies for no-shows or late cancellations. This policy allows us to respect our team’s time and serve other clients waiting for care. Full details are listed in our Cancellation Policy and visible throughout the booking process.
How do I book an appointment?
You can book online directly through our website or call/text the studio. We also offer virtual smile consultations for those considering cosmetic treatment.
Do I have to sign up online, or may I call the clinic directly?
Appointments can be made online by clicking here or by calling our studio during business hours on (587) 315-6857
Do you offer same-day appointments or emergencies?
Yes. We reserve space each day for urgent dental visits and will always do our best to accommodate same-day care.
Do you offer virtual consultations?
Absolutely. Our Complimentary Virtual Consults are perfect for clients curious about cosmetic options like straightening or veneers. You’ll meet with a doctor online and receive expert advice before stepping into the studio.
How do I cancel or reschedule my appointment?
Please ensure any cancellations or rescheduling requests are made at least 48 hours before your appointment, otherwise a $250 fee will apply. You can modify your appointment online or by calling the studio at (587) 315-6857.
You can read our full cancellations policy here
What is your cancellation policy?
We require a minimum of 2 full business days’ notice to reschedule or cancel appointments. A fee of $100 applies for no-shows or late cancellations. This policy allows us to respect our team’s time and serve other clients waiting for care. Full details are listed in our Cancellation Policy and visible throughout the booking process.
Smile Design & Veneer Journey
Do I have to pay for the initial exam?
Your complete exam is complimentary if you choose to move forward with your smile design journey. If you decide not to continue after your exam, no problem — you’ll simply be billed for any cleaning, exam, or treatment completed during that visit, just like any regular dental appointment.
Is whitening included?
Yes! Whitening is included in every smile design journey at Rō.
Are the payment stages flexible?
Because each phase of your smile journey involves custom work created just for you, payments for each stage are non-refundable once that stage is completed. We’ve structured payments to match the work being done — so it’s transparent and easy to plan for.
Your remaining treatment balance needs to be settled at least one week before your prep day.
What happens if I don’t like my mock-up?
That’s exactly what the mock-up is for.
This is your chance to see and feel your future smile before anything permanent happens. If it’s not right — we adjust it. We’ll never move forward until you’re happy and have signed off on your mock-up.
How long does it take to get my final veneers?
About two weeks from the time you approve your temporaries.
We like to keep this super clear — you’ll wear your temporaries for about two weeks while the lab is making your final veneers.
How long will I wear my temporaries?
Usually about two weeks.
While you’re wearing your temporaries, our lab will be creating your final veneers. This timing is intentional — it gives you a chance to live in the design, get feedback, and feel confident before we move to your permanent smile.
What if I’m not happy on insert day?
Simple — we won’t cement anything until you (and we) love them.
Insert day is all about trying in your final veneers, checking every detail, and only moving forward once everything feels perfect. If anything isn’t right, we’ll troubleshoot, adjust, or send them back to the lab if needed.
Is the night guard really necessary?
Absolutely — and it’s included in your treatment.
Your night guard protects your new smile while you sleep and is required to maintain your 2-year warranty. We’ll take impressions for your night guard after insert day, once your bite feels great, and it usually takes about a week to make.
What happens if I change my mind partway through?
We understand life happens. Payments for completed stages are non-refundable because of the custom work involved, but if you need to pause or adjust timing, just let us know. We’ll do our best to work with you.
How long does the full process usually take?
Every case is a little different, but here’s a general idea of timing:
Stage 1: Exam + Records
1 visit (can be same day or split up into two).Stage 2: 2D Design of your New Smile on your Photo
About 1 week.Stage 3: Try-In a Mockup of your New Smile
About 1 week to create.Stage 4: Prep Day → Temporaries
Worn for about 2 weeks.Stage 5: Final Veneers
Ready after 2 weeks.Stage 6: Night Guard
Ready about 1 week after insert.
From start to finish, most smile journeys take about 6-8 weeks — depending on how quickly decisions are made and your schedule.
Do I have to pay for the initial exam?
Your complete exam is complimentary if you choose to move forward with your smile design journey. If you decide not to continue after your exam, no problem — you’ll simply be billed for any cleaning, exam, or treatment completed during that visit, just like any regular dental appointment.
Is whitening included?
Yes! Whitening is included in every smile design journey at Rō.
Are the payment stages flexible?
Because each phase of your smile journey involves custom work created just for you, payments for each stage are non-refundable once that stage is completed. We’ve structured payments to match the work being done — so it’s transparent and easy to plan for.
Your remaining treatment balance needs to be settled at least one week before your prep day.
What happens if I don’t like my mock-up?
That’s exactly what the mock-up is for.
This is your chance to see and feel your future smile before anything permanent happens. If it’s not right — we adjust it. We’ll never move forward until you’re happy and have signed off on your mock-up.
How long does it take to get my final veneers?
About two weeks from the time you approve your temporaries.
We like to keep this super clear — you’ll wear your temporaries for about two weeks while the lab is making your final veneers.
How long will I wear my temporaries?
Usually about two weeks.
While you’re wearing your temporaries, our lab will be creating your final veneers. This timing is intentional — it gives you a chance to live in the design, get feedback, and feel confident before we move to your permanent smile.
What if I’m not happy on insert day?
Simple — we won’t cement anything until you (and we) love them.
Insert day is all about trying in your final veneers, checking every detail, and only moving forward once everything feels perfect. If anything isn’t right, we’ll troubleshoot, adjust, or send them back to the lab if needed.
Is the night guard really necessary?
Absolutely — and it’s included in your treatment.
Your night guard protects your new smile while you sleep and is required to maintain your 2-year warranty. We’ll take impressions for your night guard after insert day, once your bite feels great, and it usually takes about a week to make.
What happens if I change my mind partway through?
We understand life happens. Payments for completed stages are non-refundable because of the custom work involved, but if you need to pause or adjust timing, just let us know. We’ll do our best to work with you.
How long does the full process usually take?
Every case is a little different, but here’s a general idea of timing:
Stage 1: Exam + Records
1 visit (can be same day or split up into two).Stage 2: 2D Design of your New Smile on your Photo
About 1 week.Stage 3: Try-In a Mockup of your New Smile
About 1 week to create.Stage 4: Prep Day → Temporaries
Worn for about 2 weeks.Stage 5: Final Veneers
Ready after 2 weeks.Stage 6: Night Guard
Ready about 1 week after insert.
From start to finish, most smile journeys take about 6-8 weeks — depending on how quickly decisions are made and your schedule.
Do I have to pay for the initial exam?
Your complete exam is complimentary if you choose to move forward with your smile design journey. If you decide not to continue after your exam, no problem — you’ll simply be billed for any cleaning, exam, or treatment completed during that visit, just like any regular dental appointment.
Is whitening included?
Yes! Whitening is included in every smile design journey at Rō.
Are the payment stages flexible?
Because each phase of your smile journey involves custom work created just for you, payments for each stage are non-refundable once that stage is completed. We’ve structured payments to match the work being done — so it’s transparent and easy to plan for.
Your remaining treatment balance needs to be settled at least one week before your prep day.
What happens if I don’t like my mock-up?
That’s exactly what the mock-up is for.
This is your chance to see and feel your future smile before anything permanent happens. If it’s not right — we adjust it. We’ll never move forward until you’re happy and have signed off on your mock-up.
How long does it take to get my final veneers?
About two weeks from the time you approve your temporaries.
We like to keep this super clear — you’ll wear your temporaries for about two weeks while the lab is making your final veneers.
How long will I wear my temporaries?
Usually about two weeks.
While you’re wearing your temporaries, our lab will be creating your final veneers. This timing is intentional — it gives you a chance to live in the design, get feedback, and feel confident before we move to your permanent smile.
What if I’m not happy on insert day?
Simple — we won’t cement anything until you (and we) love them.
Insert day is all about trying in your final veneers, checking every detail, and only moving forward once everything feels perfect. If anything isn’t right, we’ll troubleshoot, adjust, or send them back to the lab if needed.
Is the night guard really necessary?
Absolutely — and it’s included in your treatment.
Your night guard protects your new smile while you sleep and is required to maintain your 2-year warranty. We’ll take impressions for your night guard after insert day, once your bite feels great, and it usually takes about a week to make.
What happens if I change my mind partway through?
We understand life happens. Payments for completed stages are non-refundable because of the custom work involved, but if you need to pause or adjust timing, just let us know. We’ll do our best to work with you.
How long does the full process usually take?
Every case is a little different, but here’s a general idea of timing:
Stage 1: Exam + Records
1 visit (can be same day or split up into two).Stage 2: 2D Design of your New Smile on your Photo
About 1 week.Stage 3: Try-In a Mockup of your New Smile
About 1 week to create.Stage 4: Prep Day → Temporaries
Worn for about 2 weeks.Stage 5: Final Veneers
Ready after 2 weeks.Stage 6: Night Guard
Ready about 1 week after insert.
From start to finish, most smile journeys take about 6-8 weeks — depending on how quickly decisions are made and your schedule.
Do I have to pay for the initial exam?
Your complete exam is complimentary if you choose to move forward with your smile design journey. If you decide not to continue after your exam, no problem — you’ll simply be billed for any cleaning, exam, or treatment completed during that visit, just like any regular dental appointment.
Is whitening included?
Yes! Whitening is included in every smile design journey at Rō.
Are the payment stages flexible?
Because each phase of your smile journey involves custom work created just for you, payments for each stage are non-refundable once that stage is completed. We’ve structured payments to match the work being done — so it’s transparent and easy to plan for.
Your remaining treatment balance needs to be settled at least one week before your prep day.
What happens if I don’t like my mock-up?
That’s exactly what the mock-up is for.
This is your chance to see and feel your future smile before anything permanent happens. If it’s not right — we adjust it. We’ll never move forward until you’re happy and have signed off on your mock-up.
How long does it take to get my final veneers?
About two weeks from the time you approve your temporaries.
We like to keep this super clear — you’ll wear your temporaries for about two weeks while the lab is making your final veneers.
How long will I wear my temporaries?
Usually about two weeks.
While you’re wearing your temporaries, our lab will be creating your final veneers. This timing is intentional — it gives you a chance to live in the design, get feedback, and feel confident before we move to your permanent smile.
What if I’m not happy on insert day?
Simple — we won’t cement anything until you (and we) love them.
Insert day is all about trying in your final veneers, checking every detail, and only moving forward once everything feels perfect. If anything isn’t right, we’ll troubleshoot, adjust, or send them back to the lab if needed.
Is the night guard really necessary?
Absolutely — and it’s included in your treatment.
Your night guard protects your new smile while you sleep and is required to maintain your 2-year warranty. We’ll take impressions for your night guard after insert day, once your bite feels great, and it usually takes about a week to make.
What happens if I change my mind partway through?
We understand life happens. Payments for completed stages are non-refundable because of the custom work involved, but if you need to pause or adjust timing, just let us know. We’ll do our best to work with you.
How long does the full process usually take?
Every case is a little different, but here’s a general idea of timing:
Stage 1: Exam + Records
1 visit (can be same day or split up into two).Stage 2: 2D Design of your New Smile on your Photo
About 1 week.Stage 3: Try-In a Mockup of your New Smile
About 1 week to create.Stage 4: Prep Day → Temporaries
Worn for about 2 weeks.Stage 5: Final Veneers
Ready after 2 weeks.Stage 6: Night Guard
Ready about 1 week after insert.
From start to finish, most smile journeys take about 6-8 weeks — depending on how quickly decisions are made and your schedule.
Insurance & Payments
Do you accept insurance?
Yes, we do. Our team is happy to direct bill to most major insurance providers. We’ll help you navigate your plan and provide treatment estimates so you always feel informed and in control.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes — Ro Dental Studio proudly accepts clients covered under the Canadian Dental Care Plan (CDCP).
Please note that while CDCP provides partial coverage, our boutique studio fees are approximately 15% above the Alberta Fee Guide. This means there may be a small balance owing for some treatments.
To make care accessible, we offer low monthly installment plans and personalized financial arrangements to help you proceed with the treatment you deserve — without stress. Our team is happy to guide you through your coverage, provide estimates in advance, and help you feel fully informed before your visit.
Do you offer payment plans?
Yes, we have a few different options. Contact one of our team members for further details.
Do you accept AISH?
At this time, we do not accept AISH as a form of dental coverage.
Do you accept insurance?
Yes, we do. Our team is happy to direct bill to most major insurance providers. We’ll help you navigate your plan and provide treatment estimates so you always feel informed and in control.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes — Ro Dental Studio proudly accepts clients covered under the Canadian Dental Care Plan (CDCP).
Please note that while CDCP provides partial coverage, our boutique studio fees are approximately 15% above the Alberta Fee Guide. This means there may be a small balance owing for some treatments.
To make care accessible, we offer low monthly installment plans and personalized financial arrangements to help you proceed with the treatment you deserve — without stress. Our team is happy to guide you through your coverage, provide estimates in advance, and help you feel fully informed before your visit.
Do you offer payment plans?
Yes, we have a few different options. Contact one of our team members for further details.
Do you accept AISH?
At this time, we do not accept AISH as a form of dental coverage.
Do you accept insurance?
Yes, we do. Our team is happy to direct bill to most major insurance providers. We’ll help you navigate your plan and provide treatment estimates so you always feel informed and in control.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes — Ro Dental Studio proudly accepts clients covered under the Canadian Dental Care Plan (CDCP).
Please note that while CDCP provides partial coverage, our boutique studio fees are approximately 15% above the Alberta Fee Guide. This means there may be a small balance owing for some treatments.
To make care accessible, we offer low monthly installment plans and personalized financial arrangements to help you proceed with the treatment you deserve — without stress. Our team is happy to guide you through your coverage, provide estimates in advance, and help you feel fully informed before your visit.
Do you offer payment plans?
Yes, we have a few different options. Contact one of our team members for further details.
Do you accept AISH?
At this time, we do not accept AISH as a form of dental coverage.
Do you accept insurance?
Yes, we do. Our team is happy to direct bill to most major insurance providers. We’ll help you navigate your plan and provide treatment estimates so you always feel informed and in control.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes — Ro Dental Studio proudly accepts clients covered under the Canadian Dental Care Plan (CDCP).
Please note that while CDCP provides partial coverage, our boutique studio fees are approximately 15% above the Alberta Fee Guide. This means there may be a small balance owing for some treatments.
To make care accessible, we offer low monthly installment plans and personalized financial arrangements to help you proceed with the treatment you deserve — without stress. Our team is happy to guide you through your coverage, provide estimates in advance, and help you feel fully informed before your visit.
Do you offer payment plans?
Yes, we have a few different options. Contact one of our team members for further details.
Do you accept AISH?
At this time, we do not accept AISH as a form of dental coverage.
The Alberta Fee Guide
At Ro Dental Studio, we are proud to offer an elevated standard of care, comfort, and aesthetic results. As a boutique dental experience, some of our fees are slightly above the Alberta Dental Association Fee Guide to reflect the time, technology, and team we invest in every appointment.
As a boutique dental office with an elevated experience and many luxurious perks, we have chosen to follow the Alberta dental fee guide for many services, and not for others.
We follow the Alberta dental fee guide for all basic services including checkups, cleanings and X-rays. For some other services we are slightly above the fee guide. And then for other services there is no fee guide, so we set what we feel is a fair price.
We are always transparent about pricing and insurance coverage so please don’t hesitate to ask questions about our fees and your dental benefits.
Can’t Find What You Need?
Reach out to our team directly and we’ll get you the answers you need.
Ready for Smooth, Stress-Free Oral Care?
Book your first visit today and see why Rō feels less like a dental appointment — and more like a self-care ritual. Smooth, simple, and designed around you.
What We Do
Contact Us
©
2026
Rō Dental Studio.
All rights reserved.
Top Dental Clinic in Calgary.
What We Do
Contact Us
Phone
©
2026
Rō Dental Studio.
All rights reserved.
Top Dental Clinic in Calgary.
What We Do
Contact Us
Phone
©
2026
Rō Dental Studio.
All rights reserved.
Top Dental Clinic in Calgary.
What We Do
Contact Us
Phone
©
2026
Rō Dental Studio.
All rights reserved.